Customer Service
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Frequently Asked Questions
How Long Will It Take for My Order to Arrive?
Delivery typically takes 2-5 business days. Please add an extra 2-3 days for remote areas. If you share your postal code, our support team can provide a more accurate delivery timeline for your address.
When Will An Out-of-stock Product Be Restocked?
Out-of-stock flavors are usually restocked within a week. Contact our support team with the flavors and quantity you are interested in, and we will assist you in reserving them in advance once they are restocked.
I Have Placed An Order, When Will The Package Be Shipped?
Orders are processed within 24 hours from Monday to Saturday. Once your order is dispatched, you will receive a tracking number to locate your parcel.
I Received A Faulty Vape Product, Do You Have A Warranty Policy?
We offer a 30-day warranty policy from the date of purchase. Please contact our customer service with details about the item and its problems. Any additional information such as pictures or videos would be helpful for us to provide an effective solution.
My Order Was Lost Or Something Is Missing
Please contact our customer service with pictures of the parcel so that we can initiate an investigation and resolve the issue promptly. If it is confirmed that something is missing or lost, we will resend the items as soon as possible.
Is The Parcel Discreetly Packaged?
All our packaging is discreet to ensure your privacy.